Withdrawal information
Consumers generally have a 14-day right of withdrawal from the date of contract conclusion.
How to withdraw
Send a clear statement to LivaGoo, Muhammed Akbas, Bremsberg 12, 59229 Ahlen, Germany, support@livagoo.com.
Digital delivery
For digital content or immediately performed digital services, the withdrawal right may expire early if the statutory requirements are met, including express consent to immediate performance and acknowledgement of the loss of the right.
Refunds
If a withdrawal is legally effective, payments are refunded within the statutory period, normally using the original payment method.
Important
A generated, delivered, installed, activated or used eSIM is generally not eligible for a voluntary return or refund. Mandatory legal rights remain unaffected.
