Terms and Conditions
Terms and Conditions
Updated: 22 October 2026
These English terms are provided for convenience. The German version is authoritative.
1. Scope
These terms apply to digital travel eSIM plans sold by LivaGoo, owned by Muhammed Akbas.
LivaGoo and Gurbet eSIM are brands of the same German sole proprietorship owned by Muhammed Akbas. LivaGoo is not a separate legal entity. The contracting party and data controller is Muhammed Akbas, Bremsberg 12, 59229 Ahlen, Germany; LivaGoo contact: support@livagoo.com.
2. Contract and delivery
The contract is concluded through Stripe Checkout. After successful payment, the eSIM is ordered and delivered digitally by email.
Non-EU/EEA travel data only – no use in German, EU or EEA mobile networks, no phone number, conventional calls or SMS. Use is limited to the third-country networks specified for the package and provided through technical wholesale partners.
The service uses technical wholesale partners; LivaGoo operates no own mobile network. No German domestic or EU/EEA mobile service is owed. This does not exclude mandatory statutory provider obligations.
3. Customer responsibilities
Customers must check device compatibility, carrier lock, destination, data volume and validity before purchase. The eSIM must be installed and configured correctly.
4. Network availability
Coverage, 4G/5G availability and speed depend on the local partner network, location, device and plan. Continuous availability cannot be guaranteed.
5. Installation
Many eSIM profiles can only be installed once. Do not delete the profile after installation or share the QR code.
6. Prices and payment
The total price shown at checkout applies. Payments are processed by Stripe. LivaGoo uses the German small-business VAT scheme under §19 UStG.
7. Withdrawal and refunds
This telecommunications contract is treated as a service contract, not as a supply of digital content for early expiry of withdrawal rights. Under section 356(5) BGB, the right expires only after full performance, provided you expressly agreed to an early start and simultaneously acknowledged that full performance would end your right. Sending a QR code, installation or merely starting the service does not by itself constitute full performance of the data package.
If you expressly requested an early start and received proper information about withdrawal and compensation, section 357a(2) BGB requires only a proportionate payment for the service actually supplied until receipt of withdrawal. This is assessed against the full agreed service and total price, using actual data supplied and/or service time as appropriate to the plan, without double counting. If the total price is excessive, market value applies. Merely providing a QR code does not trigger a flat activation fee. No compensation is due unless the statutory conditions are met.
8. Liability
Liability is not excluded where prohibited by law. LivaGoo is not responsible for customer configuration errors, charges from the customer’s own mobile provider, local network outages or unavailable 5G where these are outside LivaGoo’s control.
9. Support
The agreed telecommunications service is owed. Under section 327(6)(2) BGB, the special rules on digital products (sections 327 et seq. BGB) do not apply to telecommunications services other than number-independent interpersonal communications services. Statutory remedies apply to missing, delayed or non-conforming performance, including proper performance and, subject to their legal conditions, damages, rescission or termination. Mandatory TKG rights, where applicable, remain unaffected. Using technical partners does not limit our contractual responsibility.
support@livagoo.com
10. Governing law
German law applies while mandatory consumer rights in the customer’s country of residence remain protected.
11. Multiple eSIMs and additional purchases
Customers may order up to ten eSIMs of one plan in a single checkout. Each eSIM receives separate installation details. An additional purchase is a new order and may provide a new QR code or installation details.
12. Referral programme
Existing customers may share a personal referral link. Eligible new customers receive 10% off. After a successfully paid, non-self referral, the referrer receives a one-time 10% code valid for one year. Self-referral, resale, manipulation and combination with other discounts are excluded.
13. Dispute resolution
We are neither willing nor obliged to participate in a general consumer dispute resolution procedure under the VSBG. Where the requirements of section 68 TKG are met, consumers may apply to the Federal Network Agency’s Telecommunications Conciliation Body.
Bundesnetzagentur – Schlichtungsstelle Telekommunikation
Activation and validity
The purchased validity period starts only with the first connection to the specified destination network at your destination, not at purchase or installation at home. The eSIM profile can be activated within 30 days after purchase. For daily and unlimited plans, the high-speed allowance is calculated in 24-hour cycles from activation.